Returns & Exchanges
At You Knead Sourdough, we want you to be completely satisfied with your baking journey, which is why we offer a 30-day return policy for unused supplies and equipment. If your items arrive damaged or don't meet your expectations, we are committed to making it right through a simple exchange or refund process.
Initiate Your Request
Contact our support team via email with your order number and a brief explanation of why you would like to return or exchange your sourdough supplies.
Prepare the Package
Securely pack the unused items in their original packaging, ensuring that delicate tools like proofing baskets or glass jars are well-protected for transit.
Ship It Back
Affix the provided return shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund or ship out your replacement items within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing